Advyzon
Client Support Specialist - Financial Services
Opis stanowiska
We are seeking a highly motivated and customer-oriented Client Support Specialist to join our fast-paced FinTech team. As the first point of contact for our clients, you will play a crucial role in ensuring a seamless user experience and delivering best-in-class support for our financial technology products and services. Your ability to solve problems efficiently, communicate clearly, and manage client relationships will directly impact customer satisfaction and product adoption.
Realizowane zadania
1
Serve as the main client contact via ticketing, phone, and live chat — resolving issues and guiding users through the platform
2
Investigate and resolve product or service issues, escalating to success managers and technical teams when necessary
3
Develop deep knowledge of our FinTech platform, including API integrations, account management tools, billing and reporting features
4
Collaborate with product, development, and sales teams to relay client feedback and contribute to continuous product improvement
5
Maintain up-to-date records of client interactions using CRM and support ticketing systems
6
Collaborate on support documentation, user guides, and training resources that will assist in reducing outreach for support
7
Monitor service-level agreements (SLAs) and ensure timely resolution of support tickets
Wymagania obowiązkowe
Obszar pracy i umiejętności:
Finance
Minimalne doświadczenie w przedstawionych obszarach pracy:
1 rok
Jakie znasz języki na poziomie zaawansowanym?:
Poziom wykształcenia i obszar:
Bachelor
Mile widziane
Obszar pracy i umiejętności:
Finance
Szczegóły oferty
Dział:
Customer Success / Client Services
Wielkość zespołu:
75 osób
Forma zatrudnienia:
Permanent employment
Od kiedy:
15.12.2025
Długość kontraktu:
unlimited
Praca w pełnym wymiarze:
Tak
Elastyczne godziny pracy:
Nie
Podróże służbowe:
Nie
Praca z klientem:
Nie
Bonusy i premie:
Tak
Benefity
Wynagrodzenie
16900 - 21500
zł
(Permanent employment)
Miejsce pracy:
Fully remote
Typ rekrutacji:
Fully remote
Długość procesu rekrutacyjnego:
1-2 weeks
Liczba etapów:
2
etapy
Gwarantowany feedback:
